Cancellations and Returns
If you wish to cancel your order, please do so within 2 hours if possible. The reason being that I usually make up orders as soon as I receive it and, they are often shipped the same day.If more than two hours have passed since your order was placed please contact me as soon as possible to hopefully stop me from shipping it. Once shipped, cancellation is not possible
Returns for Digital Items
Cannot be returned or refunded if they have been emailed to you. If you change your mind before your digital file is emailed to you then a refund can be given.
Returns for Custom or Personalised Items
Returns for these cannot be accepted if a product has been made especially for you, or if one of my existing products has been changed or modified in order to personalise it. Before making custom orders or personalised items, you will be sent as many draft designs/layouts as necessary until you are happy. Therefore, a situation for returning such items should not occur.